We value your feedback

DPV Health cares about you and the experience you have of our services within our facilities. Your feedback can lead to great improvements in the services we provide.  You can give us constructive feedback by:

  • Calling our reception staff on 1300 234 263. We will direct your call to the manager of the service involved. If you need an interpreter,  call Translating and Interpreting Service (TIS National) on 13 14 50 and ask them to call us.
  • Emailing quality@dpvhealth.org.au
  • Completing a feedback form at one of our sites and putting it in our secure feedback boxes
  • Sending us a letter addressed to DPV Health, PO Box 58, Epping, 3076
  • Submitting an online complaint through the DPV Health website here
If you are dissatisfied with our response, you can contact one of the following:
  • The Health Complaints Commissioner
    The Health Complaints Commissioner responds to complaints about health services and the handling of health information in Victoria. Phone 1300 582 113 or fill out the online form at www.hcc.vic.gov.au
  • The Disability Services Commissioner
    The Disability Services Commissioner works with people with a disability to resolve complaints about disability service providers. They also work with disability service providers to improve outcomes for people with a disability. Phone 1800 677 342 or visit the website at www.odsc.vic.gov.au to fill out the online form or contact them via email at complaints@odsc.vic.gov.au
  • The Aged Care Complaints Commissioner
    The Aged Care Complaints Commissioner provides an avenue to raise concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government. Phone 1800 550 552 or fill out the online form at www.agedcarecomplaints.gov.au

Coronavirus (COVID-19)

We are committed to providing you with the best possible healthcare.

In line with the latest information from the Department of Health and Human Services (DHHS) regarding Coronavirus (COVID-19) and influenza, we request that if attending a DPV Health Medical Centre, to please call ahead to reception on 1300 234 263 if:

  • You have a fever, shortness of breath or cough; AND
  • You have travelled internationally in the last 14 days, OR
  • You have had close or casual contact with someone who has received a confirmed diagnosis of COVID-19 in the last 14 days