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Feedback

Our clients are at the centre of everything we do!

We value your feedback

DPV Health cares about you and the experience you have of our services within our facilities. Your feedback can lead to great improvements in the services we provide.

Feedback Form

Alternatively, you can give us constructive feedback by:

  • Calling our reception staff on 1300 234 263. We will direct your call to the manager of the service involved. If you need an interpreter,  call Translating and Interpreting Service (TIS National) on 13 14 50 and ask them to call us.
  • Emailing feedback@dpvhealth.org.au
  • Completing a feedback form at one of our sites and putting it in our secure feedback boxes
  • Sending us a letter addressed to DPV Health, PO Box 58, Epping, 3076
  • Submitting an Online Feedback form on the link provided below

If you are dissatisfied with our response, you can contact one of the following:

Commissioner for Children and Young People – Phone: 1300 782 978; AH 13 12 78 www.ccyp.vic.gov.au

The Health Complaints Commissioner – 1300 582 113 www.hcc.vic.gov.au

NDIS Quality and Safeguards Commissioner – 1800 035 044 www.ndiscommission.gov.au

The Victorian Disability Services Commissioner – 1800 677 342 www.odsc.vic.gov.au

The Aged Care Complaints Commissioner – 1800 951 022 www.agedcarequality.gov.au

Consumer Affairs – 1300 558 181 www.consumer.vic.gov.au

Australian Human Rights Commission – Local call: 1300 369711 www.hreoc.gov.au

COVID-19 Lockdown Update

All DPV Health sites will remain open for emergency and medical treatments, however, some services will be affected.

Clients with existing appointments will be contacted to reschedule or convert their appointment to Telehealth.

Please call 1300 234 263 for more information.

For mental health support during these difficult times, our Head to Help service is available on 1800 595 212.

If you have an appointment with DPV Health, please click below to check the current COVID-19 exposure sites prior to attending.