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Home Care Packages

Assisting you to stay safe, comfortable and independent at home

Have you noticed that you or your loved one might need some more assistance at home?

Recognising the need for extra support can be a big step, both for people who need care and carers themselves.

DPV Health is an approved provider of Home Care Packages. We offer the highest quality Home Care Package services, delivered by our experienced, caring, quality staff.

Do you need Aged Care Assist?

Aged Care Assist provides intensive face-to-face and in-home support to help older people navigate My Aged Care, Home Care Packages and other services.

Learn more about our Aged Care Assist Team here

Let us help you get started!

Home Care Package Fees

DPV Health is committed to delivering the highest quality Home Care Services at competitive prices and tailored to meet your specific needs. Click below to view a breakdown of our fees.

View Fees

Frequently Asked Questions

To receive a Home Care Package, you’ll need an assessment to see if you’re eligible.

If you haven’t been assessed for a Home Care Package yet, you (or your nominated representative) need to call My Aged Care on 1800 200 422.

DPV Health can help you with this process. Our friendly staff can assist you on your Home Care journey, guide you through the process and help take the stress out of getting the help you need to live your best possible life at home. Just call us on 1300 234 263 to get started.

The Australian Government pays for most of aged care costs in Australia. If you are a full pensioner, you do not need to contribute towards a Home Care Package. If you are a self-funded retiree, Centrelink will advise you on the amount you are required to contribute.

If you choose DPV Health as your HCP provider we ensure there are:

No basic daily care fee: Some providers may ask you to pay for a basic daily fee which is set by the government. We don’t.

No exit fee: Unlike some providers, we don’t charge an exit fee if you decide to switch to another home care provider for whatever reason. The choice is yours.

No hidden fees: We are very transparent about our fees so there are no surprises.

Download our fee breakdown here

 

 

Yes, we have a Care Finder team member who can support people who are eligible for aged care services and require intensive support to either interact with My Aged Care or access other community-based supports. To contact a Care Finder Please call 0438 849 400

Home Care Package funds cannot be used as a general source of income to pay for items such as (but not limited to):

  • Day day-to-day bills
  • Food
  • Mortgage
  • Rent
  • Travel & accommodation
  • Entertainment activities, such as club memberships or tickets

Yes. DPV Health can assist you with an interpreter. Please let us know that you’d like an interpreter.

Level 1 Home Care Packages are designed to support people who have basic level care needs. This may include help with everyday tasks such as personal care, domestic assistance, social support, meal preparation and transport.

Level 2 Home Care Packages are designed to support people who have low level care needs. This may include help with everyday tasks such as personal care, domestic assistance, social support, meal preparation, transport and some nursing care.

Level 3 Home Care Packages are designed to support people who have intermediate level care needs. This may include help with nursing care, medication management, allied health support, personal care, domestic assistance, social support, meal preparation, transport and support with changes to memory and/or behaviour.

Level 4 Home Care Packages are designed to support people who have high level or complex care needs. This may include help with nursing care, medication management, allied health support, personal care, domestic assistance, social support, meal preparation, transport and support with changes to memory and/or behaviour.

The Australian Government pays for the bulk of aged care in Australia. However, to receive help at home through the government’s home care packages you may need to contribute towards a means-tested fee, payable if your income is over a certain amount.

Once you’ve had an ACAT assessment, this will be sent to Centrelink, which will determine how much you will need to pay.

The Commonwealth Home Support Program (CHSP) provides entry-level support for older people who are still able to manage living at home, but could do with some extra assistance. Services are prescribed by a Regional Assessment Service (RAS).

Home Care Packages (HCP) provide higher levels of support for older people who have more complex needs. Recipients are able to select what services they want to use their funding on.

DPV Health works with a number of carefully selected and monitored local providers that provide the direct care workers whom visit the clients in their own homes. This allows DPV Health a broader access to direct care workers to match with clients’ needs (e.g. language skills, gender, medication or dementia training). All DPV Health and contracted service provider staff have appropriate training, qualifications and police checks.

DPV Health requires 24 hours’ notice for cancellations of services. Please let the Service Coordinator know of any cancellations or changes to your care needs as soon as possible.

Do you have any more questions?

1300 234 263

Contact us

What's Next?

Contact Us

To speak to one of our team members call 1300 234 263, or email homecarepackages@dpvhealth.org.au. Alternatively, fill in the ‘Request a call Back’ form below and we can contact you. We can help you get started with Home Care Package funding, switch from your current provider, or explain what services might be available.

Request a Call Back

HCP Request a call back - Landing Page

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