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How to switch Support at Home Providers to DPV Health

Whatever the reason, all Support at Home recipients can change providers at any time.

There may be several reasons for wanting to change home care providers. You may be looking for a provider that can better cater to your needs and goals, or it may be a financial decision to get more out of your home care package funding by choosing a provider with lower administration and case management fees. You may have moved to a new area and need to find a new home care provider in your area.

How to switch your Support at Home Provider to DPV Health!

You can call us on 1300 234 263 (select Option 3 – Support at Home) and one of our friendly and experienced team members will discuss your situation with you and help decide if the move is the right decision for you.

If you decide to make the move to DPV Health from your current provider, the next step is to reactivate your referral code. You can find this code in your My Aged Care portal. 

You can also call My Aged Care (1800 200 422) and let them know you’re switching providers and need to use your referral code. 

Once your Referral Code is ready, we will organise a time for a sign-up with us. That’s when we will get the necessary transfer and sign-up documents completed so we can commence your care services and ensure a seamless transition.

Behind the scenes we will speak to your current Provider and organise the date for transfer of your unspent funds to make sure there is no gap in receiving care.

You can now enjoy using DPV Health services as a part of your Support at Home Package!

This Offer Is Only Available for a Limited Time!

Take advantage of this exclusive incentive today and enjoy greater support, flexibility, and independence with a DPV Health Support at Home Package.
Terms and Conditions:

1. Eligibility

  • To qualify for the $100 incentive offer, the individual must be:
    a. A new DPV Health Support at Home client.
    b. An eligible Support at Home recipient as determined by government guidelines.
    c. Residing in Melbourne’s Northern Suburbs.

2. Offer Period 

  • This incentive is valid for clients who transition to a DPV Health Support at Home Package on or before 31st December 2025.

3. Reward Conditions 

  • The $100 incentive will be provided in the form of a Visa card.
  • Clients must remain an active DPV Health Support at Home Package recipient and receive services for a minimum of two consecutive months from the date their package commences.
  • The voucher will be issued only after this two-month period is completed and all eligibility criteria have been verified.

4. Voucher Issuance

  • The $100 visa card will be sent directly to the eligible client after the two-month period via mail or email, based on the client’s preference.
  • DPV Health will not be responsible for lost or delayed vouchers once dispatched.

5. General Conditions

  • This offer is non-transferable, non-redeemable for cash, and cannot be combined with other DPV Health promotional offers.
  • DPV Health reserves the right to verify the eligibility of participants and may withhold or cancel the incentive in cases of non-compliance with these terms.
  • DPV Health reserves the right to modify, suspend, or terminate this offer at any time without prior notice.

By participating in this promotion, clients agree to the above terms and conditions.

How to contact us

For more information or to book an appointment:

If you need additional support with applying for Home Care Packages, our qualified Care Finder team can help you with navigating the health and aged care systems for any of your health needs or care and support needs.

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