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Step into Caring

A free online program for people new to the caring role

Whether you're supporting a parent, partner, child, friend or neighbour, help is available for carers.

Caring for a friend or family member can be rewarding, but it can also feel overwhelming, especially when you are just starting out.

We know that many new carers struggle to access the essential information and supports that they need to navigate complex service systems.

Research shows that over time, the demands of caring can also affect your health and wellbeing. That is why we have created the Step into Caring program, designed to support carers early in their journey.

Who Is a Carer?

Many people don’t see themselves as carers. They are just children, parents, partners, relatives, or friends who care for someone close to them.

You may be a carer if you are looking after someone with disability, a medical condition, mental illness or who is frail due to age.

A carer is often unpaid and usually cares for someone because of a personal relationship (for example, a parent, partner, sibling, adult child, friend or neighbour).

Who do carers support?

  • An older person who is frail or has age-related support needs
  • A person with a disability
  • Someone living with a chronic or terminal illness
  • A person with a mental health condition
  • A child or adult with complex care needs
  • A family member, partner, friend, neighbour, or someone they care about

How do carers care for someone?

Every caring role is different, but carers may help with:

  • Personal care – bathing & showering, dressing & grooming, mobility, toileting & continence support etc.
  • Health care – giving medication, attending medical appointments, communicating with healthcare providers etc.
  • Practical support – cooking meals, cleaning & household tasks, shopping & banking etc.
  • Emotional and social support – providing companionship, helping someone stay connected to family, friends & community, supporting independence etc.
  • Advocacy and coordination – navigating service systems, organising supports, helping make informed decisions, advocating for the person’s needs & preferences etc.

Step Into Caring

The program provides new carers with easy access to tailored information, practical tips, and advice on how to care for yourself while managing the needs of others. Our goal is to help new carers feel empowered, informed and supported from the beginning of their caring role.

Step Into Caring provides practical information, guidance, and connection to help you:

  • Understand your role as a carer
  • Learn about available supports and services
  • Build confidence in your caring journey
  • Connect with other carers in a supportive space.

To participate in the program, you must:

  • Be new to caring (less than 18 months)
  • Have a willingness to complete the online program modules within a 1-month period and attend online groups
  • Participate in our brief pre and post evaluation to help us improve the program for others

Who is the Program For?

This free program is for anyone who has been in their unpaid caring role less than 18 months, regardless of who you are supporting.

Whether you care for a family member, partner, friend, or neighbour, due to chronic illness, disability, mental health, or ageing; the program can help you build the confidence, skills, and knowledge to meet the challenges of caring, while also looking after your own wellbeing.

How to register?

Call: 1800 783 746

Email: stepin@carersvictoria.org.au

 

Victorian Carers Alliance

Victorian Carers Alliance is a partnership between DPV Health & Carers Victoria to ensure carers are recognised earlier, supported better, & connected to services they need.

This alliance brings together community health & specialist carer expertise, strengthening support for people who often step into caring roles without formal support.

Frequently Asked Questions

You may be a carer if you regularly provide unpaid support to a family member, partner, friend, neighbour, or someone close to you who has a disability, chronic illness, mental health condition, dementia, age-related needs, or is recovering from illness or injury.

You don’t need to provide full-time care to be considered a carer.

Our Step into Caring program is designed for people who are new to caring. It offers:

  • Practical information and guidance
  • Online learning modules
  • Group sessions
  • Connections with other carers
  • Strategies to support your wellbeing and maintain your own identity

Many carer support services are free or government funded. Eligibility and available supports may vary depending on your circumstances. Contact us to discuss the options available to you.

A simple first step is to:

  1. Recognise that you are a carer.
  2. Contact DPV Health, Carers Victoria, or Carer Gateway.
  3. Access information and support.
  4. Develop a support plan.
  5. Stay connected and prioritise your wellbeing.

Do you have any more questions?

1300 234 263

Contact us

Find Carer Supports Near You

Resources

Click below for additional resources to assist your carers journey

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DPV Health - Allied Health & Specialist Family Services - Epping DPV Health - Allied Health & Specialist Family Services
Cooper Street, Epping VIC
Ph: 1300 234 263
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DPV Health & The Orange Door Mental Health Services – Epping DPV Health & The Orange Door Mental Health Services
Corner of Cooper and, Miller Street
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DPV Health Allied Health and Specialist Services – Mickleham North Community Centre
82-90 St Georges Blvd, Mickleham VIC 3064
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DPV Health Allied Health Services - Meadow Heights DPV Health Allied Health Services - Meadow Heights
Hudson Circuit, Meadow Heights VIC
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DPV Health Dental & Allied Health Services - Craigieburn DPV Health Dental & Allied Health Services - Craigieburn
Craigieburn Road, Craigieburn VIC
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DPV Health Dental & Health Services - Whittlesea Township DPV Health Dental & Health Services - Whittlesea Township
Walnut Street, Whittlesea VIC
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DPV Health Dental Services - Craigieburn Hospital 121 Lygon Drive
Craigieburn VIC, Australia
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DPV Health Dental Services - Mernda Community Hospital 35 Flourmill Drive
Mernda Victoria 3754, Australia
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DPV Health Disability Services - Craigieburn DPV Health Disability Services - Craigieburn
Newbold Avenue, Craigieburn VIC
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Ph: (03) 8339 9851
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DPV Health Disability Services - Mill Park DPV Health Disability Services - Mill Park
Morang Drive, Mill Park VIC
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DPV Health Disability Services - South Morang DPV Health Disability Services - South Morang
Bushmans Way, South Morang VIC
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DPV Health Disability Services - Whittlesea Township 40-42 Walnut St
Whittlesea VIC 3757, Australia
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DPV Health Early Childhood Development Services - Broadmeadows DPV Health Early Childhood Development Services - Broadmeadows
Sorrento Street, Broadmeadows VIC
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DPV Health Early Childhood Development Services - Wallan 71 Stanley Street
Wallan VIC 3756, Australia
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DPV Health Medical & Dental Centre - Broadmeadows DPV Health Medical & Dental Centre - Broadmeadows
Coleraine Street, Broadmeadows VIC
Ph: 1300 234 263
Ph: (03) 8339 9883 (Emergency Relief)
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DPV Health Medical Centre – Mill Park DPV Health Medical Centre – Mill Park
Civic Drive, Mill Park VIC
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DPV Health Residential Supported Living Services - Epping DPV Health Residential Supported Living Services - Epping
Davisson Street, Epping VIC
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DPV Health Residential Supported Living Services - Thomastown DPV Health Residential Supported Living Services – Thomastown
Newton Street, Thomastown VIC
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DPV Health Support Office - Epping DPV Health Support Office - Epping
Graystone Court, Epping VIC
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The Orange Door - Heidelberg The Orange Door - Heidelberg
Burgundy Street, Heidelberg VIC
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