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Aged Care Assist

Supporting our seniors to access aged care and other support services

Do you or someone you know need support in registering for My Aged Care to receive aged care services?

What is Aged Care Assist?

Aged Care Assist provides intensive face-to-face and in-home support to help older people navigate My Aged Care, Home Care Packages and other services.

DPV Health has been funded by the Commonwealth Government to manage Aged Care Assist within the City of Whittlesea and Mitchell Shire communities. People living in other Local Government Areas can access the program by clicking here.

Aged Care Assist is an essential part of making the aged care system fair, accessible, and kind for everyone.

People within the Hume Local Government Area can still receive phone- based support on My Aged Care and Home Care Packages from DPV Health.  If you require more intensive support the DPV Health Care Manager would introduce you to the provider of Aged Care Assist services in the Hume area.

Who can benefit from this service?

Aged Care Assist is designed to support people who have:

  • Limited access to family or support network
  • Communication and language barriers
  • Difficulty processing information
  • Reluctance to engage with support
  • Reluctance to engage with government services

What does a Care Finder do?

The following actions outline some of the main support the Care Finder can provide. As the program is based on customised needs of the individual, the Care Finder may provide a mix of these actions or even offer additional support.


HELP people understand & access aged care & other support services.


TALK to My Aged Care and other support people on your behalf. Arrange an assessment with My Aged Care.


ATTEND and visit you at home or another convenient place of choice to talk through the process. Be available during the My Aged Care assessment.


FIND & short list aged care providers in your area.


COMPLETE any forms & help you understand aged care service. agreements.


CHECK-IN once services are up and running to make sure everything is OK.


SUPPORT you to solve other challenges along the way.

Frequently Asked Questions

  • If you are 65 years or older (50 years or older for Aboriginal and Torres Strait Islander people).
  • If you are 50 years or older (45 years or older for Aboriginal and Torres Strait Islander people) on a low income and homeless or at risk of being homeless.
  • If you require intensive support to, interact with My Aged Care, access aged care services or access other relevant supports in the community.
  • If you care for someone who meets one or more of the above eligibilities.

This is a FREE service.


A Care Finder will meet with you, usually in person. This can be at your home or another place you choose. The Care Finder will ask questions to understand your situation and support you to work through the steps to address your needs.

My Aged Care is your starting point for accessing Australian Government-funded aged care services. DPV Health’s Aged Care Assist program can provide the information and support you need to understand, access and navigate the aged care system.

Do you have any more questions?

1300 234 263

Contact us

How to make an appointment

Call our Aged Care Assist team on 0438 849 400 or
Email to or
‘Request a Call Back’ by filling out the form below

Request a Call Back

If you would like to make contact with us, to leave a message or query, please complete the form below.

Aged Care Assist - Request a call back

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