For information on DPV Health’s Telehealth services click here
Please see below for more information on Coronavirus (COVID-19) from Victoria State Government Health and Human Services.
What is coronavirus?
COVID-19 is a new virus that can cause an infection in people, including a severe respiratory illness. The most recently discovered coronavirus causes coronavirus disease COVID-19.
How is coronavirus spread?
COVID-19 spreads through close contact with an infected person; mostly face-to-face or within a household. It cannot jump across a room or be carried for long distances in the air so we should all go about our lives as normal.
What is close contact?
Close contact means greater than 15 minutes face-to-face or the sharing of a closed space for more than two hours with a confirmed case.
A close contact could include any person meeting any of the following criteria:
living in the same household or household-like setting (for example, a boarding school or hostel)
direct contact with the body fluids or laboratory specimens of a confirmed case
a person who spent two hours or longer in the same room
face-to-face contact for more than 15 minutes with the case in any other setting not listed above
What are the symptoms of coronavirus?
Many people who contract COVID–19 will suffer only mild symptoms. However early indications are that the elderly and people with pre-existing medical conditions are more at risk of experiencing severe symptoms.
The most common coronavirus symptoms reported include:
Breathing difficulties such as breathlessness
Fatigue or tiredness
Who is most at risk of coronavirus?
Anyone who has been overseas in the past 14 days or is a close or casual contact of a confirmed case of COVID-19 is at the highest risk of infection.
If you have been overseas in the past 14 days you must:
stay at home (self-quarantine)
avoid public settings – this means you should not attend work, school, childcare or university or go to other public places such as restaurants, cinemas or shopping centres and should not use public transport or taxis
do this for 14 days after arriving in Australia (other than when seeking medical care)
only people who usually live in the household should be in the home. Do not allow visitors into the home.
you should stay in a different room to other people as much as possible.
Had close contact with a confirmed case
If you have been in close contact with someone who has COVID-19, stay at home (self-quarantine).
Elderly or have pre-existing medical conditions
Many people will suffer only mild symptoms, however, early indications are that the elderly and people with pre-existing medical conditions such as heart and lung disease are more at risk of experiencing severe symptoms.
What if I have travelled overseas?
If you have returned from international travel after midnight 15 March 2020 and begin to feel unwell and develop a fever or shortness of breath, a cough or respiratory illness, you should call the dedicated hotline on 1800 675 398 for advice. This number is staffed 24 hours a day, seven days a week.
I am feeling unwell, what should I do?
If you are in any of these risk categories and begin to feel unwell and develop a fever or shortness of breath, a cough or respiratory illness either during your period of isolation (self-quarantine), or in the 14 days since arriving home from international travel, you should seek immediate medical attention.
Call ahead to your GP or emergency department and mention your overseas travel before you arrive at the doctor’s office so they can prepare appropriate infection control measures.
If you have serious symptoms, such as difficulty breathing, call 000 and ask for an ambulance and tell the operator your recent travel history.
Where are the coronavirus assessment centres?
Assessment centres have been established at 12 Melbourne hospitals. You don’t need to call ahead if you attend one of the following clinics:
What can I do to reduce my risk of coronavirus infection?
Wash hands often with soap and running water, for at least 20 seconds. Dry with paper towel or hand dryer.
Try not to touch your eyes, nose or mouth.
Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue cough or sneeze into your upper sleeve or elbow.
Stay at home if you feel sick. If you take medication make sure you have enough.
Call DPV Health on 1300 234 263 or the coronavirus hotline on 1800 675 398 if you need medical attention. They will tell you what to do.
Continue healthy habits: exercise, drink water, get plenty of sleep.
Wearing a face mask is not necessary if you are well.
Buy an alcohol-based hand sanitiser user with over 60 per cent alcohol.
About the app
The COVIDSafe app is part of our work to slow the spread of COVID-19. Having confidence we can find and contain outbreaks quickly will mean governments can ease restrictions while still keeping Australians safe.
The new COVIDSafe app is completely voluntary. Downloading the app is something you can do to protect you, your family and friends and save the lives of other Australians. The more Australians connect to the COVIDSafe app, the quicker we can find the virus.