On this page:

Related Pages
Coronavirus Risk Advice
Coronavirus Facts
COVID-Safe App
Australian Government Coronavirus app
Contact Us

Related Pages


Coronavirus Risk Advice

1. Coronavirus Risk Advice for DPV Health Medical Centre Patients/Clients

DPV Health is committed to protecting everyone’s health and safety.

Please call DPV Health on 1300 234 263 (select Medical from the menu) and advise them if:

  • You have fever or acute respiratory symptoms (cough, shortness of breath) and need to see a doctor
  • You have been instructed to self-isolate and need to see a doctor

2. For all other DPV Health Patients/Clients

Please do not attend a DPV Health site if:

  • You have been instructed to self-isolate
  • You are experiencing fever, cough or shortness of breath

Please call DPV Health on  1300 234 263, (select Intake – Client Support Services from the menu) and we will be happy to reschedule your appointment.

IMPORTANT NOTE: Some programs and services have been suspended and changed due to the coronavirus and to protect our patients & clients. For the latest updates please visit: https://www.dpvhealth.org.au/coronavirus-covid-dpv-services/

Telehealth – Video & Phone Services

For information on DPV Health’s Telehealth services click here


Coronavirus Facts

Please see below for more information on Coronavirus (COVID-19) from Victoria State Government Health and Human Services.

What is coronavirus?

COVID-19 is a new virus that can cause an infection in people, including a severe respiratory illness. The most recently discovered coronavirus causes coronavirus disease COVID-19.

How is coronavirus spread?

COVID-19 spreads through close contact with an infected person; mostly face-to-face or within a household. It cannot jump across a room or be carried for long distances in the air so we should all go about our lives as normal.

What is close contact?

Close contact means greater than 15 minutes face-to-face or the sharing of a closed space for more than two hours with a confirmed case.

A close contact could include any person meeting any of the following criteria:

  • living in the same household or household-like setting (for example, a boarding school or hostel)
  • direct contact with the body fluids or laboratory specimens of a confirmed case
  • a person who spent two hours or longer in the same room
  • face-to-face contact for more than 15 minutes with the case in any other setting not listed above

What are the symptoms of coronavirus?

Many people who contract COVID–19 will suffer only mild symptoms. However early indications are that the elderly and people with pre-existing medical conditions are more at risk of experiencing severe symptoms.

The most common coronavirus symptoms reported include:

  • Fever
  • Breathing difficulties such as breathlessness
  • Cough
  • Sore throat
  • Fatigue or tiredness

Who is most at risk of coronavirus?

Anyone who has been overseas in the past 14 days or is a close or casual contact of a confirmed case of COVID-19 is at the highest risk of infection.

If you have been overseas in the past 14 days you must:

  • stay at home (self-quarantine)
  • avoid public settings – this means you should not attend work, school, childcare or university or go to other public places such as restaurants, cinemas or shopping centres and should not use public transport or taxis
  • do this for 14 days after arriving in Australia (other than when seeking medical care)


  • only people who usually live in the household should be in the home. Do not allow visitors into the home.
  • you should stay in a different room to other people as much as possible.

Had close contact with a confirmed case

  • If you have been in close contact with someone who has COVID-19, stay at home (self-quarantine).

Elderly or have pre-existing medical conditions

Many people will suffer only mild symptoms, however, early indications are that the elderly and people with pre-existing medical conditions such as heart and lung disease are more at risk of experiencing severe symptoms.

What if I have travelled overseas?

If you have returned from international travel after midnight 15 March 2020 and begin to feel unwell and develop a fever or shortness of breath, a cough or respiratory illness, you should call the dedicated hotline on 1800 675 398 for advice. This number is staffed 24 hours a day, seven days a week.

I am feeling unwell, what should I do?

If you are in any of these risk categories and begin to feel unwell and develop a fever or shortness of breath, a cough or respiratory illness either during your period of isolation (self-quarantine), or in the 14 days since arriving home from international travel, you should seek immediate medical attention.

Call ahead to your GP or emergency department and mention your overseas travel before you arrive at the doctor’s office so they can prepare appropriate infection control measures.

If you have serious symptoms, such as difficulty breathing, call 000 and ask for an ambulance and tell the operator your recent travel history.

Where are the coronavirus assessment centres?

Assessment centres have been established at 12 Melbourne hospitals. You don’t need to call ahead if you attend one of the following clinics:

Patients who have symptoms compatible with COVID-19 may present to these assessment centres.

To help you decide if you should be tested, use our coronavirus self-assessment tool (PDF)

I have been asked to self-isolate, what does this mean?

Please visit https://www.dhhs.vic.gov.au/coronavirus to view the factsheets.

What can I do to reduce my risk of coronavirus infection?

  • Wash hands often with soap and running water, for at least 20 seconds. Dry with paper towel or hand dryer.
  • Try not to touch your eyes, nose or mouth.
  • Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue cough or sneeze into your upper sleeve or elbow.
  • Stay at home if you feel sick. If you take medication make sure you have enough.
  • Call DPV Health on 1300 234 263  or the coronavirus hotline on 1800 675 398 if you need medical attention. They will tell you what to do.
  • Continue healthy habits: exercise, drink water, get plenty of sleep.
  • Wearing a face mask is not necessary if you are well.
  • Buy an alcohol-based hand sanitiser user with over 60 per cent alcohol.


COVID-Safe App

About the app

The COVIDSafe app is part of our work to slow the spread of COVID-19. Having confidence we can find and contain outbreaks quickly will mean governments can ease restrictions while still keeping Australians safe.

The new COVIDSafe app is completely voluntary. Downloading the app is something you can do to protect you, your family and friends and save the lives of other Australians. The more Australians connect to the COVIDSafe app, the quicker we can find the virus.

For more information visit: https://www.health.gov.au/resources/apps-and-tools/covidsafe-app

Get the app


Australian Government Coronavirus app

Australian Government Coronavirus app

Stay up-to-date with the latest information and advice through the new Australian Government Coronavirus app.

iOS download here: https://apps.apple.com/au/app/coronavirus-australia/id1503846231

Android download here: https://play.google.com/store/apps/details?id=au.gov.health.covid19

A new WhatsApp channel has also been launched to supply you with the latest information. To access it go to www.aus.gov.au/whatsapp



For a list of DPV Health and external support resources visit: https://www.dpvhealth.org.au/coronavirus-covid-19/support-resources/

Coronavirus Health Information Line

Call this line if you are seeking information on coronavirus (COVID-19). The line operates 24 hours a day, seven days a week. Ph:1800 675 398.

If you require translating or interpreting services call 131 450.

Useful Resources

The information on Coronavirus is up to date as of 30/3/20. For the latest information visit: https://www.dhhs.vic.gov.au/coronavirus

Related Pages:


Contact Us

Generic Form

  • This field is for validation purposes and should be left unchanged.


Video & Phone Medical and Healthcare Appointments

Receive the healthcare advice and support you need without stepping outside.

  • Convenient
  • Safe & Secure
  • Bulk billed, so no "out of pocket" expenses
  • Free interpreter service is also available

Call 1300 234 263 to make an appointment or click below for more information

Find out more