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COVID-19 Support Services & Resources

Helping to keep our community safe

Supporting our community during COVID-19

COVID-19 has greatly impacted our lives and our physical and mental health. At DPV Health, we are here to provide you with support and resources to help you during these tough times.

We’ve pulled together a list of key service providers, community organisations and online resources that are available to support people during the pandemic and to provide relief and recovery services to our community.


  • The following hotlines are available 24 hours, every day.
  • If you suspect you may have COVID-19, call 1800 675 398.
  • Need an interpreter? Call the Translating and Interpreting Service (TIS National) on 131 450.
  • For general information or advice about COVID-19, call 1800 020 080.
    This line can provide information on health, physical distancing measures, urgent relief needs (food, outreach, and personal care), reporting breaches of directions, information related to businesses, and information for people who work in building and construction.
  • Please use 000 for emergencies only.
  • Translated information on COVID-19 click here
  • Translated information on COVID-19 vaccination click here

Select support services or resources below

DPV Health’s testing sites and information visit: COVID-19 Testing Sites

DPV Health’s vaccination services, booking and information visit: COVID-19 Vaccination Services

For all other vaccination sites in Victoria click here or call Coronavirus Hotline on 1800 675 398. For an interpreter, press 0.

Information on support available for residents in public housing due to COVID-19 including info on food and supplies, access to health care, family and mental health support, as well as alcohol and other drugs support will continue to be made available to residents.

Download the information sheet below:

Be conscious of your Mental Health.

It’s normal to feel stress and worry when there is a health event happening in the community that is affecting people’s wellbeing, such as COVID-19. This can affect any person in the community who is concerned about the infection, with more specific concerns arising for people being tested, people in quarantine and people who have received a diagnosis. Family and friends can also experience similar mental health impacts.

Potential mental health impacts on people directly affected:

  • Increased anxiety for self and others (this can be expressed as a fear for one’s own health, and a fear of infecting others)
  • Psychological distress
  • Perceived stigmatisation
  • Social isolation
  • Interruption to employment or study
  • Impact on normal daily routine and functioning

Most people will manage with the support of family and friends, but others may need some extra help to keep things on track. Please contact Mental Health Services below if you need help.

Mental Health Services:


Do you know someone that feels isolated and needs a phone friend?

Staying connected to the community with a friendly person to chat to during this isolation time is more important than ever.

Our volunteer lead service, Hume Community Register have been making phone calls to isolated people living on their own for over 10 years. This FREE community service is run by experienced and friendly volunteers who know the importance that a phone call can make to the health and well-being of an isolated person.

Next time you need a friendly chat our volunteers are just a phone call away. Call our team on 8301 8836. 

Physical distancing does not mean you are alone.

There are many changes that are taking place in our lives and society at the moment due to the COVID-19. It is a difficult time for many families within our community, causing a lot of stress, anxiety and hardship. Physical or social distancing in the time of Coronavirus, means more time at home, concerns about employment, less access to the things we like to do and impacts on mental health. There may also be increased pressure on families and relationships.

Evidence has shown that in times of stress, anxiety and uncertainty, the risk of gender-based violence and family violence tends to increase significantly, especially in relationships where violence is already occurring. During these unsettling times, DPV Health wants to ensure our community continues to feel safe and supported.

If you are feeling isolated, stressed or experiencing family violence, remember that help is at hand. Listed below are a number of services you can reach out to during this difficult time.

Violence against Women and Children Referrals:

Men’s Referrals:

LGBTIQ Referrals:

If you need an interpreter, please call Translating and Interpreting Service (TIS National) on 13 14 50.

Let’s all take care of our physical and mental health during these challenging times. Now more than ever, let us show care, kindness and support within our own families and our communities.

The COVID-19 pandemic has made it challenging to maintain a physically active lifestyle and has put restrictions on our day-to-day activities. Rather than be stressed about our current situation, let us use this as an opportunity to practice self-care and focus on our physical and mental wellbeing. Technology has given us access to a wealth of resources, which in turn make it possible for us to stay active and exercise within the comfort of our own homes. Check out these fun and FREE ideas on how to be active in your home or backyard. You might even discover a new activity that you really enjoy!

We know that staying active is one of the best ways to keep our bodies healthy. But did you know it can also improve your overall well-being and quality of life?

  1. It Can Make You Feel Happier – Exercise has been shown to improve your mood and decrease feelings of depression, anxiety and stress.
  2. It Can Help With Weight Loss – Some studies have shown that inactivity is a major factor in weight gain and obesity. Exercise is crucial to supporting a fast metabolism and burning more calories per day. It also helps you maintain your muscle mass and weight loss.
  3. It Is Good for Your Muscles and Bones – Physical activity helps you build muscles and strong bones. It may also help prevent osteoporosis.
  4. It Can Increase Your Energy Levels – Engaging in regular physical activity can increase your energy levels. This is true even in people with persistent fatigue and those suffering from serious illnesses.
  5. It Can Reduce Your Risk of Chronic Disease – Regular exercise has been shown to improve insulin sensitivity, cardiovascular fitness and body composition, yet decrease blood pressure and blood fat levels. Daily physical activity is essential to maintaining a healthy weight and reducing the risk of chronic disease.
  6. It Can Help Your Brain Health and Memory– Regular exercise improves blood flow to the brain and helps brain health and memory. Among older adults, it can help protect mental function.
  7. It Can Help With Relaxation and Sleep Quality – Regular physical activity, regardless of whether it is aerobic or a combination of aerobic and resistance training, can help you sleep better and feel more energized during the day.
  8. It Can Reduce Pain – Chronic pain can be debilitating, but exercise can actually help reduce it. Exercise has favourable effects on the pain that’s associated with various conditions. It can also increase pain tolerance.

Let us get started on our journey towards better physical and mental fitness. Together, let’s build a more healthy and positive community.

Supporting Community Wellbeing in Hume and Whittlesea

In response to the COVID-19 pandemic and the lockdown period, DPV Health is involved in two projects: Community Activation and Social Isolation Project (CASI) and Community Watch Partnership Project (CWPP) to provide support to communities in Hume and Whittlesea.

The Community Activation and Social Isolation Initiative (CASI)

The CASI Project is led by the Department of Human and Health Services and is part of the Victorian COVID-19 hotline. The project helps to better connect community members with friends, family and communities as well as providing support to establish new connections. DPV Health serves as the Lead Organisation and Community Connector for Hume, in partnership with Sunbury Community Health and other local partner organisations.

There are two components to this project:

  • The initiative is directly accessible to the general public via the Victorian Coronavirus Hotline (1800 675 398). The initiative expands on their work by providing support to community members who may be experiencing social isolation. This is done by linking community members who call the hotline to Local Support Networks (LSN), which comprise of organisations who can connect them to social activities and other relevant community services.
  • The initiative allows communities to map out and build on existing services that are appropriate and best meet the needs of their community.

To learn more about the CASI project click here to download more information.

For any questions and/or to become a member of the Local Support Network (LSN), email: populationhealth@dpvhealth.org.au

Community Watch Partnership Project (CWPP)

DPV Health and the Hume Whittlesea Primary Care Partnership (HWPCP) have joined forces, with assistance from Whittlesea Community Connections (WCC) and Banksia Gardens Community Services, to develop the Community Watch Partnership Project in response to the disruptions caused by COVID-19. The Project is supported by an exciting partnership of diverse and committed organisations from Hume and Whittlesea with a shared interest to promote wellbeing amongst vulnerable members of the community impacted by COVID-19.

The purpose of the Community Watch Project is to assist community organisations and groups, which play an important role in supporting all members of our community, during this period of restrictions and recovery. If your organisation has available staff and volunteers, the Community Watch Project will partner and work alongside you to:

  • Develop a wellbeing check-in service to support the most vulnerable community members you work with
  • Provide support to improve your existing service so vulnerable members of our community can access information and support to maintain wellbeing

In joining the Partnership, you will have the opportunity to:

  • Access an online regional directory of services in the local catchment and identified resources
  • Be part of a network of local organisations to share knowledge, resources, and reduce duplication
  • Be part of an evaluation to understand how organisations in Hume and Whittlesea have supported their community during lockdown and recovery

Interested in being involved or learning more about the project?


Do you have any more questions?

1300 234 263

Contact us

COVID-19 Information Video's - Translated Languages

Access to food relief, essential items and practical support

Information on the types of relief available to people in Victoria who need to isolate due to COVID-19 and need food or material aid.

COVID-19 Lockdown Update

All DPV Health sites will remain open for emergency and medical treatments, however, some services will be affected.

Clients with existing appointments will be contacted to reschedule or convert their appointment to Telehealth.

Please call 1300 234 263 for more information.

For mental health support during these difficult times, our Head to Help service is available on 1800 595 212.

If you have an appointment with DPV Health, please click below to check the current COVID-19 exposure sites prior to attending.