Medical Patient Information & Fees

Patient Information

Walk-ins

We welcome walk-in patients. There may be a wait depending on doctor availability. We suggest you contact us before you arrive to ensure you get an appointment time that suits you. We do not take medical emergencies. In the event of an emergency, please call an ambulance on 000.

Can’t make it?

We understand that sometimes you may not be able to attend your appointment. Please let us know as early as possible to avoid non-attendance fees. Failure to attend an appointment will incur a $20 fee.

Please ring and cancel two hours prior to your appointment to avoid this fee. We try to keep our appointments on time, but sometimes delays do occur when consultations take longer than expected. We appreciate your patience. In order to help us reduce wait times for everybody please:

• Make an appointment for each individual that wishes to talk about an issue. If you attend with more than one person with a health issue they wish to discuss with a doctor, please make separate appointments.
• Be on time. A late start can delay the people after you, so please be on time or call us if you know you will be late.
• Let us know if you have been waiting longer than 30 minutes. We can check for you to see if you will need to wait much longer.

Your information

Please let us know if any of your personal details have changed – e.g. email, phone number, address etc. Your medical record is confidential. There are policies and procedures in place to maintain the security of your health information. This information is only available to authorised members of staff. You may arrange access to your health record with a request to reception.

New patient form

We welcome new patients. If you are a new patient please complete this form.

Download New – Medical Services Patient Registration Form

DPV Health Rights & Responsibilities

Our Rights and Responsibilities commitment to our clients are available here:

Download – Rights and Responsibilities – (English, Arabic & Turkish

Download –  Rights and Responsibilities – (English, Italian & Macedonian)

After-hours & Emergencies

• You can contact Doctor Doctor on 13 26 60 for bulk billed after-hours home visits.If you have a medical emergency call an ambulance on 000.
• If you need to go to a hospital The Northern Hospital has an Emergency Department open 24 hours a day, 7 days a week. The Northern Hospital – 185 Cooper Street, Epping VIC 3076 Ph:(03) 8405 8000

Appointments

We welcome new patients. Our doctors offer a range of general and specialist primary care services. To make an appointment:
• Call 1300 234 263 or
• Book online
• Select a doctor with specialist medical or language skills

General medical appointment fees

Fee schedule for general consultation effective from: 1 July 2019.

Workcover / TAC consultations will only be billed to the insurer once a claim number has been received.

Refugees and asylum seekers

Medical services for refugees and asylum seekers are at no cost to the patient. Comprehensive individual assessments and reviews which may include:

• Extensive patient history
• Clinical examination
• Mental health screening
• Drug & alcohol screening
• Exposure to violence including violence that may result in post traumatic stress syndrome, and within the family
• Arranging further investigations with agencies as above
• Social and welfare needs
• Preventative health care
• Development of management plan
• Ongoing health care

We accept self-referrals, internal referrals from refugee health, and referrals from other agencies such as Asylum Seekers Centre in Footscray.

Overseas Students with Health Insurance

Overseas students with NIB private health insurance can receive a medical service from DPV Health and we will bill your insurer directly. This means that overseas students with NIB insurance will no longer be out of pocket following a medical service from DPV Health.

When making an appointment advise reception that you have health insurance and name your insurer. Students need to present their card at the time of each service.