What services do DPV Health provide?
You'll find us throughout the Northern suburbs of Victoria. The services available can vary based on where you live and on the type of government funding you are accessing.
In Home Assistance
In Home Assistance Included Services
- Domestic Assistance
- Personal Care
- Assistance with meals
- Support moving position in bed (preventing bed sores)
- Appointments
- Grocery shopping and errands
- Transportation to social and recreational activities
- Assistance with light exercise and outdoor activity
- Companionship and community engagement
- Ongoing wellness monitoring
- Medication reminders
- Status reporting to family
- Respite Care
Nursing
Nursing Included Services
- Medication Administration
- Wound care and management
- Vaccinations
- End of life (Palliative Care)
Allied Health & Therapy Services
Allied Health Included Services
- Podiatry
- Physiotherapy
- Exercise Physiology
- Dietetics
- Occupational Therapy
- Speech Pathology
- Allied Health Assistant
Gardening & Maintenance
Gardening & Maintenance Included Services
- Mowing
- Gutter Cleaning
- Light Household Maintenance
Social Support Group
Social Support Included Services
- Social Support Group
- Group Community Outings
- Centre Based Programs
- Day Trips
- Music Therapy
Aids and Equipment
- Beds and Bedroom
- Bathroom and Support Aids
- Scooters & Mobility
- Chairs & Seating
- Patient Handling
- Daily Living Products and Aids
- Equipment and Accessories
What's the Cost?
Depending on the assessed need for the individual, the levels of Government funding available for home care are as follows:
Level 1 Funding - $10,271 per year
Basic level needs
Level 2 Funding - $18,063 per year
Low-level care needs
Level 3 Funding - $39,310 per year
Intermediate care needs
Level 4 Funding - $59,593 per year
Higher-level care needs
Fee Breakdown
Only Pay for the Services You Need.
- Figures above are effective from 1 July 2023. For further information on our fees click here
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Package management includes the ongoing administration and financial management of your Home Care Package, including monthly statements, the purchase, co-ordination and organising of this party services (outside of clinical decisions) including compliance, and quality assurance, along with infection control policies and procedures and the coordination of supports.
- Care Management this includes the Initial Assessment and complete establishment of your Care Plan and ongoing care needs, care co-ordination, as well as ensuring services are aligned with care goals.
- These figures have been rounded up except the Income Tested Fee.
- The Package Management Fee and Care Management Fee are based on a percentage of the available government subsidies and the fee will increase in line with either (a) subsidy increases, or (b) any rise in the Consumer Price Index (as notified by us). If the subsidy changes over time, so too will the package management fee and care management fee.
Note: If you are applying for a Home Care Package for the first time there is a waiting period, DPV Health can assist with private (self-funded) care while you wait for your package to be approved.
Frequently Asked Questions
To receive a Home Care Package, you’ll need an assessment to see if you’re eligible.
If you haven’t been assessed for a Home Care Package yet, you (or your nominated representative) need to call My Aged Care on 1800 200 422.
DPV Health can help you with this process. Our friendly staff can assist you on your Home Care journey, guide you through the process and help take the stress out of getting the help you need to live your best possible life at home. Just call us on 1300 234 263 to get started.
The Australian Government pays for most of aged care costs in Australia. If you are a full pensioner, you do not need to contribute towards a Home Care Package. If you are a self-funded retiree, Centrelink will advise you on the amount you are required to contribute.
If you choose DPV Health as your HCP provider we ensure there are:
No basic daily care fee: Some providers may ask you to pay for a basic daily fee which is set by the government. We don’t.
No exit fee: Unlike some providers, we don’t charge an exit fee if you decide to switch to another home care provider for whatever reason. The choice is yours.
No hidden fees: We are very transparent about our fees so there are no surprises.
Download our fee breakdown here
Yes, we have a Care Finder team member who can support people who are eligible for aged care services and require intensive support to either interact with My Aged Care or access other community-based supports. To contact a Care Finder Please call 0438 849 400.
Home Care Package funds cannot be used as a general source of income to pay for items such as (but not limited to):
- Day day-to-day bills
- Food
- Mortgage
- Rent
- Travel & accommodation
- Entertainment activities, such as club memberships or tickets
Yes. DPV Health can assist you with an interpreter. Please let us know that you’d like an interpreter.
Level 1 Home Care Packages are designed to support people who have basic level care needs. This may include help with everyday tasks such as personal care, domestic assistance, social support, meal preparation and transport.
Level 2 Home Care Packages are designed to support people who have low level care needs. This may include help with everyday tasks such as personal care, domestic assistance, social support, meal preparation, transport and some nursing care.
Level 3 Home Care Packages are designed to support people who have intermediate level care needs. This may include help with nursing care, medication management, allied health support, personal care, domestic assistance, social support, meal preparation, transport and support with changes to memory and/or behaviour.
Level 4 Home Care Packages are designed to support people who have high level or complex care needs. This may include help with nursing care, medication management, allied health support, personal care, domestic assistance, social support, meal preparation, transport and support with changes to memory and/or behaviour.
The Australian Government pays for the bulk of aged care in Australia. However, to receive help at home through the government’s home care packages you may need to contribute towards a means-tested fee, payable if your income is over a certain amount.
Once you’ve had an ACAT assessment, this will be sent to Centrelink, which will determine how much you will need to pay.
The Commonwealth Home Support Program (CHSP) provides entry-level support for older people who are still able to manage living at home, but could do with some extra assistance. Services are prescribed by a Regional Assessment Service (RAS).
Home Care Packages (HCP) provide higher levels of support for older people who have more complex needs. Recipients are able to select what services they want to use their funding on.
DPV Health works with a number of carefully selected and monitored local providers that provide the direct care workers whom visit the clients in their own homes. This allows DPV Health a broader access to direct care workers to match with clients’ needs (e.g. language skills, gender, medication or dementia training). All DPV Health and contracted service provider staff have appropriate training, qualifications and police checks.
DPV Health requires 24 hour’s notice for cancellations of services. Please let the Service Coordinator know of any cancellations or changes to your care needs as soon as possible.
What's Next?
Contact Us
To speak to one of our team members call 1300 234 263, or email homecarepackages@dpvhealth.org.au. Alternatively, fill in the ‘Request a call Back’ form below and we can contact you. We can help you get started with Home Care Package funding, switch from your current provider, or explain what services might be available.
Request a Call Back
If you would like to make contact with us, to leave a message or query, please complete the form below.
HCP Request a call back - DPV Services
Request a Call Back
If you would like to make contact with us, to leave a message or query, please complete the form below.
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Assisting you to stay safe, comfortable and independent at home.
DPV Health offer a range of services:
- In Home Assistance
- Nursing
- Allied Health & Therapy
- Gardening & Maintenance
- Social Support Group
- Aids & Equipment