HeadtoHelp has become Head to Health. The change of name is to bring Victoria in line with a national government rollout of the service that now includes NSW and the ACT. It’s the same great service, support and number.
Head to Health is a free mental health service, funded by the Commonwealth Government, for people who are experiencing stress, anxiety and other mental health issues. This includes people who have never accessed mental health services before and their family and friends. It also is for family and friends of those in aged care.
Head to Health helps people find the right mental health service for their needs. It also provide services onsite at Hub locations for those who need it, as well as telehealth services. The hubs have multidisciplinary teams of mental health workers, which can include psychologists, mental health nurses, social workers, and alcohol and drug workers.
Who can refer to Head to Health services?
Head to Health service is available to ALL Victorians, with or without a Medicare card.
You do not need an ID or Mental Health plan to access the service.
This is a FREE service. The Head to Health clinicians will use the Initial Assessment Referral Decision Support Tool (IAR-DST) to make an assessment and refer you to the appropriate type of service, with your consent.
How to refer to Head to Health services
Anyone can self-refer to the Head to Health service, by calling 1800 595 212, Monday to Friday, 8.30 am-5 pm. There is no after-hours or emergency mental health advice or support. In case of emergency, call 000.
Where it is located
There are 15 Head to Health hubs across the state including DPV Health. Other areas are in the North Western Melbourne PHN region located in our three hubs, at Brunswick East, Broadmeadows and Wyndham Vale. You can access services via phone no matter where you are. You can also visit the hubs directly, please call 1800 595 212 prior to your visit.
How it works
When you call Head to Health on 1800 595 212, an experienced mental health professional will listen and work with you to find the best ways to get you the help you need.
Who is involved
The Head to Health hub’s multidisciplinary team has GPs and mental health workers, including psychologists, mental health nurses, social workers and alcohol and drug workers, who can support you through telehealth, or onsite at a hub.