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COVID Positive Pathways Program

Personalised care and support for people diagnosed with COVID-19

DPV Health has partnered with Northern Health and North Eastern Public Health Unit (NEPHU) to provide COVID Positive Pathways Program to people living in the Hume and Whittlesea area.

The program is aimed at supporting those who fall into the low-risk category ie. are younger, vaccinated and without comorbidities, to manage their illness safely at home. Staffed by allied health clinicians, nurses, GPs and admin officers, this phone-based program will provide advice to those with concerns about their symptoms, assisting them to monitor their condition and escalate their care to Northern Health as needed.

COVID Positive Pathways makes sure every person is cared for in the best possible place, whether at home or in a hospital bed, depending on their personal needs and circumstances.

How will I be assessed for support?

If your COVID-19 test result is positive, you will receive a text message from the testing laboratory confirming your diagnosis. You will receive a second text message from the Department of Health. It will include a link to a short survey to assess your care needs.

The assessment survey will ask you about:

  • your vaccination status
  • your symptoms
  • your general health
  • locations you have been to in the past week
  • if you are happy to contact your GP for help

Depending on your circumstances, you may also receive an additional text message survey and/or follow-up phone call from DPV Health to clarify your care needs.

It is important to complete the assessment surveys and answer these calls so you can be connected to the right care pathway for your needs. If you are unable to complete the surveys you will receive a follow-up phone call from DPV Health.

Based on your responses to the assessment surveys and/or follow-up phone call from DPV Health you will be informed of your next steps.

Your care will be personalised for your needs and circumstances, and if your condition changes over the course of your illness you may be moved to a different care pathway.

Eligibility for COVID Positive Pathways

Some people are not eligible for COVID Positive Pathways because they are already connected to settings that provide a high level of specialised care.

This includes people living in:

  • Residential aged care facilities
  • Department of Justice and Community Safety detainees
  • Supported emergency COVID-19 accommodation, such as hotel quarantine.

For more information visit: COVID Positive Pathways | Coronavirus Victoria

Download the facts sheet on “What to do if you have tested positive for COVID-19″


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